General Questions

Covid FAQs

General Questions:

  1. Is my child/children’s school open?
    All buildings are open by appointment only. To make an appointment, please contact your child's school. For appointments at the Administration Building, please be sure to call the department you would like to reach directly and they will assist you. 

    If there is something you may need, please contact your child’s school.

  2. How do I contact someone for additional assistance when schools are remote or hybrid?

    Please check the New Bedford Public Schools website for more information as well as a list of teacher email addresses, or visit the link below:

    If you are having troubles with your student's online learning, please call their school directly. 

  3. I don’t have internet; can I get no-cost or low-cost internet access during the COVID-19 outbreak?

    New Bedford Public Schools is providing free internet access to qualifying families. Eligibility criteria includes eligibility for public assistance programs and residence within a Comcast coverage area. Please call your child's school for more information on how to sign up.

    Applicants not served by New Bedford Public Schools district can go to using any web-connected device, including mobile phones.

  4. I am not able to pay my phone or internet bill; will my service be shut off during the COVID-19 pandemic?

    No, the FCC (Federal Communication Commission) has been working with internet and phone providers to ensure that all families have access during the COVID-19 pandemic. However, you must take proactive steps with your provider. Learn more about what you need to do here:

    For Comcast click on Xfinity
    For Verizon click on Verizon
    For Spectrum click on Spectrum

    You can also contact PACE (People Acting in Community Endeavors) for assistance. Please click here for more information.

  5. Who can I call if I have more questions?

    Please call the NBPS Hotline at 508-997-4515 for more questions that are not answered here.